Online Terms of Use

Thank you for accessing www. Box.co.uk (the "Website"). Please read these terms and conditions (the "Terms") before using the website, which is operated by Box (Company Number 07267226), whose registered office is at Unit 10 Woodford Trading Estate, Southend Road, Woodford Green, Essex, IG8 8HF registered in England & Wales. By using the website, you signify your acceptance of the Terms in consideration of which we provide you with access.
From time to time, we may modify the Terms. Accordingly, please continue to read the Terms whenever accessing or using the website. If at any time you do not wish to accept the Terms, you may not use the website. From time to time, we may run competitions and promotions via the website. Separate terms and conditions will be posted where applicable governing such competitions and promotions.

While we have endeavoured to ensure the accuracy of the information accessed via the website, we do not guarantee or give any warranty on the accuracy, timeliness or completeness of any information or material on the website.
Based on warranty, contract and tort (including negligence) or otherwise, even if we have been advised of the possibility thereof. Applicable law may not allow the limitation or exclusion of liability for consequential or incidental damages, so this limitation or exclusion may not apply to you.

Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom mainland. Furthermore, the website is not directed at any person in any jurisdiction where the publication or availability of the website is prohibited for any reason. Those in respect of whom such prohibitions apply must not access the website. We do not represent that the website or the content is appropriate for use or permitted by local laws in all jurisdictions. Those who access the website do so on their initiative and are responsible for compliance with applicable local laws or regulations; legal advice should be sought in cases of doubt.

You agree to indemnify, defend, and hold harmless each of us, our employees, representatives and agents, from and against any claims, actions, demands or other proceedings brought against any of us, our employees, representatives or agents, by a third party, to the extent that such claim, suit, action or other proceeding brought against us, its employees, representatives, suppliers, or agents is based on or arises in connection with (i) your use of the website; (ii) any breach by you of the Terms; (iii) a claim that any use of the website by you (aa) infringes any intellectual property rights of any third party, or any right of personality or publicity, or (bb) is libellous or defamatory, or otherwise results in injury or damage to any third party; (iv) any deletions, additions, insertions, or alterations to, or any unauthorised use of, the website by you; or (v) any misrepresentation or breach of representation or warranty made by you contained herein. References in this section of the Terms to your use of the website shall be deemed to include any use by a third party where such a third party accesses the website using your computer.
You agree to pay us, our employees, representatives, and agents any costs, damages, and expenses (including reasonable legal fees) awarded against any of them or otherwise incurred by any of them in connection with or arising from any such third-party claim suit, action or proceeding attributable to any such third-party claim.

12.1 The voucher provides money off your first order when you sign up to our mailing list.

12.2 To redeem the voucher, customers must be logged into their Box account at checkout.

12.3 The voucher is valid for one-time use only, per customer and per account.

12.4 The voucher cannot be transferred, exchanged, or refunded.

12.5 It is not valid on gift cards, delivery charges, or in conjunction with any other promotional codes.

12.6 Box reserves the right to amend or withdraw the offer at any time without prior notice.

12.7 Misuse of the voucher (e.g. multiple accounts by the same user) may result in cancellation of the discount and/or order.

12.8 Minimum spend £100

This giveaway is open to UK residents aged 18+. By entering your email address, you agree to sign up to Box's marketing emails (you can unsubscribe at any time). Employees of the promoter, their families, or anyone connected to the giveaway are not eligible. No purchase necessary. Full entry details are on the giveaway post. One entry per person; automated or third-party entries are not allowed. The competition runs until 23:59 on 04/12/2025. Late entries won’t be counted. Prize: 1 x Acer Predator XB273UV3 27" IPS Quad HD 180Hz 0.5ms FreeSync Premium Gaming Monitor (MPN: UM.HX3EE.311). No cash alternative; prize is non-transferable.

The winner will be picked at random within 2 weeks of closing and must respond within 7 days or another winner may be chosen. Prize will be shipped within 4 weeks of details being confirmed. The promoter is not responsible for courier delays or lost/damaged parcels.

Any personal data shared by the winner for delivery of the item will only be used to arrange delivery, and won't be shared except where required for fulfilment. The promoter may amend or cancel the giveaway if necessary and is not responsible for incomplete or corrupted entries.

1.1. To submit a trade-in request, you must be a UK resident aged 18 or over.

1.2. Your device must be owned by you and free of any financial or third-party claims. We may request proof of ownership if required.

1.3. Devices must match the details provided in your Trade-In form. Incorrect descriptions may result in an adjusted valuation or rejection of the trade-in.

1.4. At this time, an active order with Box.co.uk is required to be eligible for a trade-in. As a result, all customers currently qualify for a complimentary mailing kit.

2.1. All Trade-In quotes are valid for 21 days from the date they are issued.

2.2. If we do not receive your device within the 21-day validity period, your quote will expire and you will need to request a new valuation.

2.3. Quotes are based on the condition, model, and specification you provide. If the device does not match the description, we may revise the valuation or decline the trade-in.

3.1. If you have selected Recycle For Me during your Trade-In submission, we will responsibly recycle your device at no cost should it be deemed ineligible for Trade-In.

3.2. Recycling is irreversible. By opting in, you agree that the device will not be returned to you if assessed as non-eligible.

4.1. Customers with an active Box.co.uk order may receive a free mailing kit, subject to eligibility outlined in their Trade-In confirmation email.

4.2. Mailing kits typically arrive within 3–5 business days. If a kit does not arrive within 6 days, it may have been lost in transit.

4.3. We do not resend mailing kits. You may still complete your Trade-In using your own secure packaging.

4.4. You are responsible for shipping your device to us using a tracked postal service.

4.5. Unless otherwise stated, Box.co.uk does not cover postage costs.

4.6. You must retain proof of postage. We are not liable for devices lost or damaged in transit.

5.1. Before sending your device, you must:

• Remove all personal data and perform a factory reset.

• Sign out of personal accounts (e.g., iCloud, Google).

• Disable any security locks or firmware passwords.

5.2. We are not responsible for any data that remains on a device upon receipt.

6.1. All devices undergo professional inspection upon arrival.

6.2. If the device matches the description provided, you will receive the full quoted amount.

6.3. If the device does not match the description, we will email you with a revised offer. You will have 5 working days to accept or decline.

6.4. If you decline the revised offer, we will return your device free of charge.

6.5. If the device is found to be counterfeit, stolen, or activation-locked, we may be legally required to retain it or notify authorities.

7.1. Payment is made directly to your bank account using the details provided in your submission.

7.2. Once your device passes inspection, payment is typically issued within 5–7 working days.

7.3. We are not responsible for delays caused by incorrect or incomplete payment information.

8.1. We follow R2-certified data destruction protocols to ensure your personal information is permanently removed during processing.

8.2. Once data sanitisation is completed, it cannot be reversed.

9.1. Devices unsuitable for resale will be responsibly recycled in accordance with R2 certification standards.

9.2. Materials may be reclaimed, repurposed, or processed to minimise environmental impact.

9.3. We do not return devices once they have been designated for recycling.

10.1. Devices that are faulty, damaged, or non-functional may still carry value.

10.2. If the device is beyond economic repair, we may provide a recycling-only option or reduced valuation.

11.1. Bulk trade-ins for business and education customers are available by request.

11.2. Tailored valuations, collection options, and sustainability reporting may be provided.

11.3. Business trade-in quotes operate under separate commercial terms.

12.1. We are not responsible for:

• Devices lost or damaged before they are received by us.

• Loss of accessories or packaging not required for the trade-in.

• Indirect, incidental, or consequential losses arising from the use of this service.

12.2. Our total liability is limited to the value of the confirmed trade-in offer.

13.1. We may update these Terms from time to time.

13.2. The version of the Terms in effect when your Trade-In request was submitted will apply to that transaction.

For support with your Trade-In, please contact our customer service team via the details provided in your confirmation email.